Delivery usually takes 3-5 Working Days if you're ordering from the UK. Please allow 7–10 Working Days if you're ordering outside of the UK as it's very dependant on depending on customs and carrier times.

Yes! Delivery times will vary depending on location, but all orders are processed within 24–48 Hours. You’ll receive full tracking details once your order has shipped to your location.

Don't worry! We’ve got you covered. We offer a 90-Day Satisfaction Guarantee on all orders. Please, if something isn’t right, simply contact us and we’ll make it right, whether that means a replacement or full refund.

We've got a lovely, dedicated team here at Pawthorne that is ready to help you with anything you need.

Please, message our Customer Service team at pawthornestore@gmail.com and we will respond to you within 24-48 Hours, Monday-Friday.